Delivering services requires a fundamental change in relationships across the ecosystem – between the service provider, its partners and their customers. Customers often have to relinquish control of particular processes, partners often need to share data, knowledge and resources and all stakeholders need to have high levels of trust, motivation and engagement. If the right conditions are not in place, the risk of failure is high.

We have developed a diagnostic tool which is designed to help you understand whether you have the right capabilities in place to innovate your service business model.

How we can help

Working with you and your stakeholders we can help to assess the level of engagement and readiness of both your organisation and market, whilst identifying potential barriers to success. We can map where accountabilities lie and the risks managed by each party, giving a clear picture of processes that may be at the centre of any service development. This knowledge can help to:

• Identify the capabilities needed to deliver services.
• Focus on potential areas for collaboration, including apportionment of value.
• Consider how to manage risks associated with collaboration.
• Highlight opportunities for growth of exiting services.
• Bring cohesion and agreement between you and your stakeholders about the best
• route forwards.

Insights from IfM research

 Many firms that have succeeded in making the shift to services  have learnt difficult lessons along the way. An executive briefing  from the University of Cambridge,the ‘Seven Critical Success  Factors in the Shift to Services’, distils these lessons into success  factors that anyone contemplating service transformation needs  to understand and address.