Understanding the customer: new service-based business modelsFriday 18 December 2015
At the Cambridge Service Alliance we are exploring new service-based business models and, in particular, what the business to business (B2B) world needs to learn from consumer-focused companies.
Conference Summary - Creating Value Through Customer ServicesFriday 16 October 2015
In a world of data enabled ecosystems - Podcasts, presentations and posters.
The six burning questions for firms looking to make money from big dataFriday 11 September 2015
Big data has been touted as the 'new oil for business', representing incredible potential financial rewards. How should they go about using it, asks Professor Andy Neely.
Podcast - Making the Shift to Services in the Animal Health IndustryTuesday 25 August 2015
Podcast Interview with Dr Veronica Martinez on 'Making the Shift to Services in the Animal Health Industry'.