Big data essential for customer loyalty measurementsTuesday 13 June 2017
Deputy Director of the Cambridge Service Alliance, Dr Mohamed Zaki, discusses the pitfalls of relying on simplistic numerical values to measure customer loyalty in Marketing Week.
Cambridge Service Alliance deputy director appointmentWednesday 15 March 2017
Dr Mohamed Zaki has been appointed as Deputy Director of the Cambridge Service Alliance (CSA).
IfM Head appointed to new role leading University of Cambridge's engagement with industryMonday 23 January 2017
Professor Andy Neely, Head of IfM, has been appointed as the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.
Manufacturing leadership in the age of digital disruptionThursday 8 December 2016
Professor Andy Neely, Head of the IfM and the Cambridge Service Alliance, suggests that industry leaders should focus on five key areas if they want to survive the journey to a digital future.
Supplying innovation: unlocking innovation in the supply chainFriday 15 April 2016
The Cambridge Service Alliance have launched a new white paper 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain'.
Podcast - The importance of academia to the manufacturing landscapeThursday 25 February 2016
In this interview podcast, Andy Neely discusses his views on how the manufacturing landscape wouldn't be the same without academia.
What's new at the IfM - February - Seven Critical Success Factors in the Shift to ServicesTuesday 2 February 2016
A new Executive Briefing from the Cambridge Service Alliance, 'Seven Critical Success Factors in the Shift to Services’, sets out a roadmap for making the shift to services journey.
Enabling the 4th industrial revolution - "industrie 4.0" or the "internet of things"?Monday 25 January 2016
I've been struck recently by the range of people talking about new digital and data developments in manufacturing. Of particular interest has been the apparent explosion of discussion about industrie 4.0, internet plus and the industrial internet.
Understanding the customer: new service-based business modelsFriday 18 December 2015
At the Cambridge Service Alliance we are exploring new service-based business models and, in particular, what the business to business (B2B) world needs to learn from consumer-focused companies.
50 years of manufacturing at CambridgeMonday 26 October 2015
2015 is an important year for the IfM. This October sees the 50th annual intake of students on its MPhil in Industrial Systems, Manufacture and Management. This was a pioneering course when it was first conceived and its twenty-first century graduates are more sought after than ever. October 2015 is also when Professor Sir Mike Gregory retires after 20 years leading manufacturing research, education and practice at the University of Cambridge and we welcome his successor, Professor Andy Neely.
Conference Summary - Creating Value Through Customer ServicesFriday 16 October 2015
In a world of data enabled ecosystems - Podcasts, presentations and posters.
The six burning questions for firms looking to make money from big dataFriday 11 September 2015
Big data has been touted as the 'new oil for business', representing incredible potential financial rewards. How should they go about using it, asks Professor Andy Neely.
Podcast - Making the Shift to Services in the Animal Health IndustryTuesday 25 August 2015
Podcast Interview with Dr Veronica Martinez on 'Making the Shift to Services in the Animal Health Industry'.
Executive Briefing: Key Considerations in Asset Management DesignFriday 9 January 2015
The Cambridge Service Alliance has published its latest executive briefing. ‘Key Considerations in Asset Management Design’.
Making the shift to servicesThursday 18 December 2014
Professor Andy Neely, Director of the Cambridge Service Alliance and the Royal Academy of Engineering Professor of Complex Services at the University of Cambridge, reflects on some of the key trends in servitization and the strategic choices facing today’s manufacturers.
Increasing the uptake of electric car rentals in Japan - case studyMonday 3 February 2014
Researchers at the Cambridge Service Alliance have suggested new ways of increasing the uptake of electric car usage.
Businesses must understand ecosystems or risk failure, warn researchersTuesday 1 October 2013
What businesses can learn from how major cities operate
The challenge of selling servicesTuesday 16 July 2013
Businesses are increasingly looking to sell services rather than products. But as Andy Neely, director of the Cambridge Service Alliance, explains to Della Bradshaw, business education editor of the Financial Times, the transition poses problems.
IfM takes part in servitization workshops in ChinaWednesday 22 May 2013
Senior academics and researchers from the IfM were invited to participate in two workshops on the topic of servitization, held in China.
Car-leasing models for the technological era - a new study on mobility-as-a-serviceWednesday 5 December 2012
Innovative business models for modern transport are explored in a new case study-based research.
KT Box event to introduce tools for complex engineering servicesThursday 31 May 2012
KT-Box is a unique collaboration of some of the UK’s academic and industrial leaders in the new field of complex service provision.
Global leaders in business and academia call for new focus on service innovationMonday 28 April 2008
The University of Cambridge and IBM today release a report that challenges governments, businesses and universities to drive increased support and funding for service innovation.
Cambridge Service Science, Management and Engineering SymposiumMonday 1 October 2007
This symposium brought together a small group of leading academics and senior industrialists in an open and interactive forum to recognise practical challenges, identify theoretical underpinnings, and explore promising avenues for development.
IfM students win Best Student Paper Award at POMS ConferenceWednesday 1 August 2007
Two IfM students, Aiesha Maxwell and Guangjie Ren, received the Best Student Paper Award for their paper “New Technology Adoption in Field Service Operations: An Exploratory Study”.