Dr Mohamed Zaki discusses the pitfalls of relying on simplistic numerical values to measure customer loyalty.
IfM's Professor Duncan McFarlane (Head of DIAL) and Ajith Parlikad (Head of Asset Management) have co-authored an ICE (Institution of Civil Engineers) Guidance Paper on how new technologies will transform the infrastructures of the future.
New digital technologies are radically changing the ways firms manufacture products, the business models they adopt, and even how they innovate. At a national level, digital technologies promise to reshape national manufacturing systems and redefine sources of competitive advantage.
Alan Thorne describes some of the work of the IfM's Distributed Information and Automation Laboratory (DIAL) and how it can help companies improve their automation systems.
Professor Andy Neely, Head of the IfM and the Cambridge Service Alliance, on how industry leaders should focus on five key areas if they want to survive the journey to a digital future.
Dr Jag Srai, Head of the IfM's Centre for International Manufacturing (CIM), and his team have developed a new way to help companies embrace the challenges and opportunities of digitalising the extended supply chain.
This report, commissioned by BSI (British Standards Institute), looks at how standards and good practice can help the UK benefit from the 'digital revolution'.
The speed at which technologies are now evolving and computational power is increasing means that digital manufacturing is now coming of age and with it widespread innovation and disruption.
The Distributed Information and Automation Laboratory (DIAL) at the IfM are working with companies such as Boeing, Exxon, Electrolux and Laing O'Rourke to develop smart ways of using data to improve performance and increase resilience.
Dr Ajith Parlikad, Head of the IfM's Asset Management Group, explains how effective asset management can deliver significant value both for manufacturers and for infrastructure owners and operators.
As the annual Cambridge International Manufacturing Symposium marks its twentieth year Dr Tomas Harrington, Dr Jag Srai and Paul Christodoulou from the IfM?s Centre for International Manufacturing (CIM) reflect on the new supply chain thinking that is emerging from companies such as Cisco, Coca-Cola, Jaguar Land Rover, Johnson Matthey, Cambridge University Press and Schneider Electric.
Duncan McFarlane, Head of the IfM's Distributed Information & Automation Laboratory (DIAL), and members of his research team have been working with Boeing since 2005, finding intelligent solutions to some challenging industrial problems.
Digitalisation - everyone is talking about it but what does it mean in practice for industry and government. On 12 May, the IfM held its annual Briefing Day, attended by more than 150 senior industrialists and policymakers.
The key to long-term management of infrastructure lies in futureproofing, say Duncan McFarlane and Tariq Masood.
Most of you have probably heard the Internet of Things, or the IoT, mentioned but have you ever wondered what it means and where it all began?
What would it take to enable a piece of infrastructure to take care of itself, asks Duncan McFarlane of the Cambridge Centre for Smart Infrastructure?
Dr Mohamed Zaki describes recent research from the Cambridge Service Alliance into data-driven business models.
How well does your organization manage the risks associated with information quality?