HCL joins the Cambridge Service Alliance with official signing ceremony

HCL Technologies has offically joined the Cambridge Service Alliance (CSA) as a gold member. A signing ceremony in Cambridge was attended by senior representatives from both organisations including Professor Andy Neely, the University's Pro-Vice-Chancellor for Enterprise and Business Relations and Founding Director of Cambridge Service Alliance, and Ashish K. Gupta, Corporate Vice President, Head EMEA (Diversified Industries), HCL Technologies. 


Andy Neely commented: “We’re delighted that HCL has joined the Cambridge Service Alliance, contributing its wealth of technological insight to uncover new solutions to the challenges faced by today’s industries. Blue sky thinking is critical for organizations to achieve long-term competitive advantages, but only if the concepts being explored have practical applications. HCL has significant real-world experience helping global organizations such as Manchester United, Deutsche Bank, Anglo American and many others to transform their businesses through digital technology, bringing substantial value to the table.”


Ashish Gupta said: “Our partnership with the CSA will create a wealth of new opportunities for HCL and our customers. Working alongside the world’s foremost academics and leading organizations, we aim to pioneer new digital solutions for the next decade, today. Through these efforts, we will uncover new ways in which digital technologies can empower and transform businesses. We are also excited to be able to uniquely offer our customers the benefits of being a member of such a prestigious alliance.”


The signing was also attended by HCL executives Ahmed Soliman, Devesh Chaturvedi and Jasmeeta Dubey, as well as Dr Mohamed Zaki, Deputy Director of Cambridge Service Alliance.


The CSA’s research for 2019 will focus on the future of the digitally-enabled service business. Mohamed Zaki explained:

“CSA and its partners are exploring areas such as the role of machine learning in transforming customer experience, how Industry 4.0 can create true value, business model reinvention through digital platforms and new applications of digital technologies in supply chains. Through these joint research efforts, the CSA aims to identify best practices to enable successful service strategy transformation through new business models powered by digital innovation, HCL will work alongside its customers and partners to use these best practices to identify ways in which they can overcome the key challenges facing their organizations and create new competitive advantages.”


The following video interviews provide insights from HCL and CSA:


Video: Professor Andy Neely talks about the impact CSA has created over the years and how alliance members have benefited from it.



Video: Ashish K. Gupta, Corporate Vice President, Head EMEA (Diversified Industries) discusses the value and opportunities that the Cambridge Service Alliance brings to HCL and its customers.




Video: Dr Mohamed Zaki explains CSA’s research on the future of the digitally-enabled service business.



About the Cambridge Service Alliance

The Cambridge Service Alliance was founded in 2010 by BAE Systems, IBM and the University of Cambridge’s Institute for Manufacturing and Judge Business School. Since its inception in 2010 industrial partners have included BAE Systems, Caterpillar, Cemex, GEA, IBM, Pearson, Zoetis and CEMEX. The Cambridge Service Alliance brings together world-leading organisations with an interest in complex service systems to:

  • Conduct insightful, yet practical research to improve the design and deployment of high-performance complex service systems. 
  • Create and develop industrially applicable tools and techniques that deliver competitive advantage. 
  • Provide an unparalleled network of academics and industrialists that share experience, knowledge and insight in how better to design and deploy high-performance complex service systems. 
  • Develop and deliver public and member-only education programmes to raise the skill levels of organisations. 

Cambridge Service Alliance website: cambridgeservicealliance.eng.cam.ac.uk



About HCL Technologies

HCL Technologies (HCL) is a leading global technology company that helps global enterprises re–imagine and transform their businesses through Digital technology transformation. HCL operates out of 44 countries and has consolidated revenues of US$ 8.4 billion, for 12 Months ended 31st December, 2018. HCL focuses on providing an integrated portfolio of services underlined by its Mode 1–2–3 growth strategy. Mode 1 encompasses the core services in the areas of Applications, Infrastructure, BPO and Engineering & R&D services, leveraging DRYiCETM Autonomics to transform clients' business and IT landscape, making them 'lean' and 'agile'. Mode 2 focuses on experience–centric and outcome–oriented integrated offerings of Digital & Analytics, IoT WoRKS™, Cloud Native Services and Cybersecurity & GRC services to drive business outcomes and enable enterprise digitalization. Mode 3 strategy is ecosystem–driven, creating innovative IP–partnerships to build products and platforms business. HCL leverages its global network of integrated co-innovation labs and global delivery capabilities to provide holistic multi–service delivery in key industry verticals including Financial Services, Manufacturing, Telecommunications, Media, Publishing, Entertainment, Retail & CPG, Life Sciences & Healthcare, Oil & Gas, Energy & Utilities, Travel, Transportation & Logistics and Government. With 132,328 professionals from diverse nationalities, HCL focuses on creating real value for customers by taking 'Relationships Beyond the Contract'. For more information, please visit www.hcltech.com

Date published

1 May 2019

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