Servitization Reports
When Innovation Follows Promise - Why service innovation is different, and why that matters
This executive briefing authored by Ivanka Visnjic, Taija Turunen and Andy Neely from the Cambridge Service Alliance, looks at the process of service innovation in an attempt to improve the way that service and product-service providers develop new services.
Supplying innovation: unlocking innovation in the supply chain
The Cambridge Service Alliance have launched a new white paper 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain', by Jingchen Hou, Jonathan Baker-Brian, Claire Vine.
Succeeding through service innovation
A service perspective for education, research, business and government.
Feedback from the Frontline: Engaging front-line employees in service innovation
Find out how Cambridge Service Alliance (CSA) researchers constructed a framework that would allow organisations to tap into a rich source of knowledge about their customers.
KT-Box: Improving the competitiveness of UK service providers through applying academic research
'Improving the competitiveness of UK service providers through applying academic research' is the final report from the Knowledge-Transfer Box (KT-Box) programme.
Seven Critical Success Factors in the Shift to Services
A new Executive Briefing from the Cambridge Service Alliance, 'Seven Critical Success Factors in the Shift to Services, sets out a roadmap for making the shift to services journey.
