
Jan is a PhD student under the supervision of Dr Mohamed Zaki in the Cambridge Service Alliance. His research interests are in improving customer experience with advanced natural language processing technology. In particular, he is looking into personalising customer service interactions with conversational AI.
Prior to starting his PhD, Jan graduated with an MPhil in Industrial Systems, Manufacture and Management from the University of Cambridge, where he worked closely with Dr Frank Tietze on Intellectual Property strategy development for service intense business models. He holds a B.Sc. in Mechanical Engineering and Business Administration from RWTH Aachen University, Germany. As part of an exchange program, Jan spent one year at the Department of Mechanical Engineering at Imperial College London.

- Institute for Manufacturing
- 17 Charles Babbage Road
- Cambridge CB3 0FS
Research
- Artificial Intelligence
- Asset Management
- Business Model Innovation
- Computer Aided Manufacturing
- Decision-Making for Emerging Technologies
- Design Management
- Digital Manufacturing
- Distributed Information & Automation Laboratory
- Fluids in Advanced Manufacturing
- Healthcare
- Industrial Photonics
- Industrial Resilience
- Industrial Sustainability
- Inkjet Research
- Innovation and Intellectual Property
- International Manufacturing
- Manufacturing Industry Education Research
- NanoManufacturing
- Science, Technology & Innovation Policy
- Strategy and Performance
- Technology Enterprise
- Technology Management
- Service Alliance
- University Commercialisation and Innovation Policy Evidence Unit