Chara joined the Cambridge Service Alliance team in October 2014 as a doctoral student under the supervision of Professor Andy Neely. Her research interests lie in operations management with a focus on services. The objective of her PhD research is to investigate how an understanding of Through-Life Accountability can improve safety and examine the human factors that can lead to failures and in turn, accidents within a service environment. Chara is interested in engaging with researchers and practitioners in order to understand more about why these failures happen and how they can be prevented. The ultimate goal is to equip servitized manufacturers with a unique tool in order to face such challenges and support them in the challenging path towards the services of the future. This research is conducted in partnership with BAE Systems and Intelligent Energy, and is sponsored by EPSRC.
Chara holds a BSc in Management Science and Technology from the Athens University of Economics and Business, Greece and an MPhil with Distinction in Industrial Systems, Manufacturing and Management from the University of Cambridge. Prior coming to Cambridge, Chara has worked in operations (mainly Demand Planning) for General Mills, Cadbury and Kraft.
- Shift to Services
- Through-Life Accountability
LinkedIn: Chara Makri
Makri, C. & Neely, A., 2015. “Through-life accountability: Managing complex services”. 22nd EurOMA Conference, 2015, Neuchatel, Switzerland.
Cambridge Service Alliance, March 2015 Paper, 'Through-Life Accountability: Managing Complex Services' by Chara Makri and Andy Neely.
Makri, C. and Neely, A. (2016), ‘Critical Incidents in Complex Service Contracts: Safety Challenges and Means of Prevention’, 23rd EurOMA Conference, Trondheim, Norway.
Cambridge Service Alliance, July 2016 Monthly Paper, ‘Critical incidents in complex service contracts: Safety challenges and means of prevention’ by Chara Makri and Andy Neely.