Big data essential for customer loyalty measurements

Tuesday 13 June 2017

Deputy Director of the Cambridge Service Alliance, Dr Mohamed Zaki, discusses the pitfalls of relying on simplistic numerical values to measure customer loyalty in Marketing Week.

Leadership in the age of digital disruption

Friday 19 May 2017

Professor Andy Neely discusses five key issues manufacturing industry leaders should focus on if they want to survive in the age of digital disruption in the February issues of The Manufacturer.

Patent applications surge in China

Thursday 16 March 2017

IfM intellectual property (IP) expert Dr Frank Tietze discussed the strategy behind China's recent surge in patent filing in the Financial Times today.

Cambridge Service Alliance deputy director appointment

Wednesday 15 March 2017

Dr Mohamed Zaki has been appointed as Deputy Director of the Cambridge Service Alliance (CSA).

IfM lecturer recognised for teaching excellence

Tuesday 28 February 2017

Dr James Moultrie has been awarded one of the University of Cambridge's Pilkington Prizes - awarded to individuals who have shown teaching of exceptional quality.

IfM Head appointed to new role leading University of Cambridge's engagement with industry

Monday 23 January 2017

Professor Andy Neely, Head of IfM, has been appointed as the University of Cambridge's new Pro-Vice-Chancellor of Enterprise and Business Relations.

Manufacturing leadership in the age of digital disruption

Thursday 8 December 2016

Professor Andy Neely, Head of the IfM and the Cambridge Service Alliance, suggests that industry leaders should focus on five key areas if they want to survive the journey to a digital future.

Supplying innovation: unlocking innovation in the supply chain

Friday 15 April 2016

The Cambridge Service Alliance have launched a new white paper 'Supplying Innovation - Unlocking Innovative Behaviours in the Supply Chain'.

Podcast - The importance of academia to the manufacturing landscape

Thursday 25 February 2016

In this interview podcast, Andy Neely discusses his views on how the manufacturing landscape wouldn't be the same without academia.

What's new at the IfM - February - Seven Critical Success Factors in the Shift to Services

Tuesday 2 February 2016

A new Executive Briefing from the Cambridge Service Alliance, 'Seven Critical Success Factors in the Shift to Services’, sets out a roadmap for making the shift to services journey.

Enabling the 4th industrial revolution - "industrie 4.0" or the "internet of things"?

Monday 25 January 2016

I've been struck recently by the range of people talking about new digital and data developments in manufacturing. Of particular interest has been the apparent explosion of discussion about industrie 4.0, internet plus and the industrial internet.

Understanding the customer: new service-based business models

Friday 18 December 2015

At the Cambridge Service Alliance we are exploring new service-based business models and, in particular, what the business to business (B2B) world needs to learn from consumer-focused companies.

50 years of manufacturing at Cambridge

Monday 26 October 2015

2015 is an important year for the IfM. This October sees the 50th annual intake of students on its MPhil in Industrial Systems, Manufacture and Management. This was a pioneering course when it was first conceived and its twenty-first century graduates are more sought after than ever. October 2015 is also when Professor Sir Mike Gregory retires after 20 years leading manufacturing research, education and practice at the University of Cambridge and we welcome his successor, Professor Andy Neely.

Conference Summary - Creating Value Through Customer Services

Friday 16 October 2015

In a world of data enabled ecosystems - Podcasts, presentations and posters.

The six burning questions for firms looking to make money from big data

Friday 11 September 2015

Big data has been touted as the 'new oil for business', representing incredible potential financial rewards. How should they go about using it, asks Professor Andy Neely.

Podcast - Making the Shift to Services in the Animal Health Industry

Tuesday 25 August 2015

Podcast Interview with Dr Veronica Martinez on 'Making the Shift to Services in the Animal Health Industry'.

How can big data create value for companies?

Friday 7 August 2015

Dr Mohamed Zaki describes recent research from the Cambridge Service Alliance into data-driven business models.

IfM Briefing Day 2015

Friday 15 May 2015

On 14 May, the IfM held its annual Briefing Day – attended by more than 150 senior industrialists and policymakers who heard about the IfM’s latest research and the work it is doing with industry and government.

What is the future of servitization?

Wednesday 4 February 2015

Many manufacturers are choosing to adopt a service-based model to create new and longer-term revenue streams. But how will servitization evolve in the future and affect businesses and consumers?

Executive Briefing: Key Considerations in Asset Management Design

Friday 9 January 2015

The Cambridge Service Alliance has published its latest executive briefing. ‘Key Considerations in Asset Management Design’.

Making the shift to services

Thursday 18 December 2014

Professor Andy Neely, Director of the Cambridge Service Alliance and the Royal Academy of Engineering Professor of Complex Services at the University of Cambridge, reflects on some of the key trends in servitization and the strategic choices facing today’s manufacturers.

Why SMEs need to board the Big Data train

Tuesday 3 June 2014

Failing to jump aboard the Big Data train will leave businesses in the dust of newer, smarter start-ups, says Andy Neely in a blog article in The Telegraph.

Business model innovation in India

Wednesday 21 May 2014

A new study by Chander Velu, from the University of Cambridge’s Institute for Manufacturing and Mahima Kanna from the International Finance Corporation, aims to shed light on business model innovation in India over the last decade.

Increasing the uptake of electric car rentals in Japan - case study

Monday 3 February 2014

Researchers at the Cambridge Service Alliance have suggested new ways of increasing the uptake of electric car usage.

Businesses must understand ecosystems or risk failure, warn researchers

Tuesday 1 October 2013

What businesses can learn from how major cities operate



Struggling to make the shift to solutions

Tuesday 10 September 2013

The Cambridge Service Alliance, based at the IfM, has issued its latest blog - and it poses a question for companies struggling to make the move from products to solutions.

The challenge of selling services

Tuesday 16 July 2013

Businesses are increasingly looking to sell services rather than products. But as Andy Neely, director of the Cambridge Service Alliance, explains to Della Bradshaw, business education editor of the Financial Times, the transition poses problems.

IfM takes part in servitization workshops in China

Wednesday 22 May 2013

Senior academics and researchers from the IfM were invited to participate in two workshops on the topic of servitization, held in China. 

New report on service innovation

Tuesday 30 April 2013

The Cambridge Service Alliance has issued a new executive briefing which looks at the process of service innovation in an attempt to improve the way that service and product-service providers develop new services.

Final report from the KT-Box programme now online

Tuesday 5 March 2013

The final report from the Knowledge-Transfer Box (KT-Box) programme, 'Improving the competitiveness of UK service providers through applying academic research', is now available to download.

Car-leasing models for the technological era - a new study on mobility-as-a-service

Wednesday 5 December 2012

Innovative business models for modern transport are explored in a new case study-based research.

KT Box event to introduce tools for complex engineering services

Thursday 31 May 2012

KT-Box is a unique collaboration of some of the UK’s academic and industrial leaders in the new field of complex service provision. 

Global leaders in business and academia call for new focus on service innovation

Monday 28 April 2008

The University of Cambridge and IBM today release a report that challenges governments, businesses and universities to drive increased support and funding for service innovation.

 

Cambridge Service Science, Management and Engineering Symposium

Monday 1 October 2007

This symposium brought together a small group of leading academics and senior industrialists in an open and interactive forum to recognise practical challenges, identify theoretical underpinnings, and explore promising avenues for development.

IfM students win Best Student Paper Award at POMS Conference

Wednesday 1 August 2007

Two IfM students, Aiesha Maxwell and Guangjie Ren, received the Best Student Paper Award for their paper “New Technology Adoption in Field Service Operations: An Exploratory Study”.

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