At the Cambridge Service Alliance Industry Day Conference, 'Creating Value Through Customer Services: in a world of data enabled ecosystems', we asked our three guest speakers from industry, three of our own senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your staff on your service offering journey.

Read more and download the podcasts on the Cambridge Service Alliance Website.

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