The Cambridge Service Alliance is a unique global partnership between businesses and universities. It brings together the world’s leading firms and academics, all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow.


About the Cambridge Service Alliance

Founded in 2010 by BAE Systems, IBM and the University of Cambridge’s Institute for Manufacturing and Judge Business School, the Cambridge Service Alliance brings together world-leading organisations with an interest in complex service systems to:

  • Conduct insightful, yet practical research to improve the design and deployment of high-performance complex service systems.
  • Create and develop industrially applicable tools and techniques that deliver competitive advantage.
  • Provide an unparalleled network of academics and industrialists that share experience, knowledge and insight in how better to design and deploy high-performance complex service systems.
  • Develop and deliver public and member-only education programmes to raise the skill levels of organisations.

Cambridge Service Alliance Website

Cambridge Service Alliance Website


Cambridge Service Alliance Introduction Video