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Professor Andy Neely

Head, Institute for Manufacturing and Director, Cambridge Service Alliance

Cambridge Service Alliance, Distributed Information and Automation Laboratory, Research Capability Development Programme


Contact Jacqueline Brown, Executive Assistant to Professor Neely at:

+44(0)1223 76316


Andy Neely is Head of Cambridge University’s Institute for Manufacturing and Founding Director of the Cambridge Service Alliance, an industrial consortium involving the University of Cambridge and world-leading organisations with an interest in complex service systems, including BAE Systems, Caterpillar and IBM. Previous appointments include the Royal Academy of Engineering Professor of Complex Services at Cambridge, the Deputy Director of the Advance Institute of Management Research, a UK national research programme and the Director of the Centre for Business Performance at Cranfield University.


Andy’s research, teaching and consulting interests span manufacturing and service innovation, as well strategy and performance. Much of his research has focused on practical questions, such as how do organisations identify, design and deploy key performance indicators that are aligned with their strategy and how do manufacturing firms innovate their business models to provide services and solutions for their customers. He has wide experience of these issues in both the public and private sectors, having worked with Accenture, BAE Systems, BP, Caterpillar, DHL, EY, GSK Consumer Healthcare, IBM, KPMG, Linde, Morgan Stanley, Pearson, Rolls Royce Aerospace, Schroders, The Royal Mail, United Nations, Wolseley Centres and Zoetis.


Andy has written over 100 books and articles, including “Measuring Business Performance", published by the Economist and "The Performance Prism", published by the Financial Times. He has won numerous awards for his research and chairs the Performance Measurement Association, an international network for those interested in the performance measurement and management. He was elected a Fellow of the Sunningdale Institute in 2005, a Fellow of the British Academy of Management in 2007, an Academician of the Academy of Social Sciences in 2008, a Fellow of the European Operations Management Association in 2009 and President of the European Operations Management Association in 2013.