This workbook is intended for companies wishing to develop a coherent set of performance measures that support the business objectives. The process starts with a questionnaire about the current state of the performance measurement system. This decides whether or not the exercise needs to be undertaken and in what areas.

The actual design of the measures is a two stage exercise. The first stage decides the top level measures. These are derived from the business objectives and the customer and other stakeholder needs. The requirement to ensure that the measures are compatible is ensured by a signing off process at this level.

Stage two then repeats the process at the next level within the business. The only difference is that the input for this stage is the high level measures developed in the first stage. 

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