People

Dr Jingchen Hou

Research Associate

Research interests:

  • Servitization
  • Outcome-based contracts / Performance-based contracts
  • Social capital and supplier-customer relationship

Background:

Jingchen got her Bachelor's Degree of Civil Engineering in Tongji University, China, 2010. After that, she completed an MSc study in Imperial College London in 2011, majoring in Concrete Structures and Business Management. She joined the Cambridge Service Alliance in January 2012 for the pursuit of a PhD. Her research interests include servitization, outcome-based contracts, risks and social capital. Her PhD research examined the effects of social capital on risks of outcome-based contracts from the provider’s perspective. After she obtained the PhD degree in 2016, she has been working as a research associate in Cambridge Service Alliance, and is involved in a serial of research projects such as the Manufacturing Metrics project.

 

Keywords:

  • Servitization
  • Supplier-Customer Relationship
  • Outcome-Based Contracts
  • Risk

 

Publications:

  • Investigating risks of outcome-based service contracts from a provider’s perspective. Jingchen Hou and Andy Neely. Submitted to International Journal of Production Research. Under review.
  • Supplying innovation: unlocking innovation in the supply chain. Jingchen Hou, Keith Wishart, Jonathan Baker-Brian, Claire Vine. A white paper in collaboration with IBM.
  • Case studies: analysing the effects of social capital on risks taken by suppliers in outcome-based contracts, Jingchen Hou and Andy Neely, The 21st EurOMA Conference, Palermo, Italy, June 2014.
  • Effects of social capital on risks of performance-based contracts from suppliers’ perspective, Jingchen Hou and Andy Neely, The 27th annual British Academy of Management conference, Liverpool, UK, September 2013.
  • Barriers of servitization: results of a systematic literature review, Jingchen Hou and Andy Neely, The Spring Servitization Conference 2013, Birmingham, UK, May 2013.

Webinars and Podcasts:

Supplying Innovation: Unlocking Innovative Behaviours in the Supply Chain. 

https://www.youtube.com/watch?v=C4LGupjnJ14&feature=youtu.be

https://cambridgeservicealliance.eng.cam.ac.uk/resources/Podcasts

Contact Details

M: +44 (0) 7577 319130
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