Cambridge Service Alliance Industry Day Conference

Disruptor or disrupted? Harnessing digital technologies for the next-generation of services

One Day Conference - Wednesday 3 October 2018

This one day conference will provide unique insights from leading service providers and offers a valuable opportunity to hear and discuss the latest developments in service thinking.

 

Disruptor or disrupted? Harnessing digital technologies for the next-generation of services - The world is undergoing a technological revolution. Technologies such as Artificial intelligence (AI) and Block-chains will transform the way we live and work, from the way we diagnose and treat cancer to the security of online transactions. This fourth industrial revolution is of a scale, speed and complexity that is unprecedented. These technologies became an important source of competitive advantage in both B2C and B2B businesses.

 

It has become critical for companies to respond to market dynamics accurately and quickly. It is changing consumer behaviour, changing the way companies are organized and changing the role of “humans” in the marketplace. Thus, firms are currently facing a ‘crisis of immediacy’ challenge to meet consumers’ need to receive content, expertise, and personalized solutions in real time during their experience.

 

In this ‘Thought Leadership’ event, we will invite keynote speakers from big brands to discuss whether these technologies are the disruptors or disrupted and how firms can harness these digital next-generation technologies of services.

 

Please see further information here.


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For further information please contact:

Lisa Barnett

T: +44 (0)1223 748267

E: lab82@cam.ac.uk

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