Working with the IfM

Service and support

Solutions for developing service-based business models within large manufacturing organisations.

Service Information Strategies

Despite an increasing focus on information quality and knowledge sharing across the enterprise, today's chief information officers often have to work with legacy and poorly integrated information systems inherited through acquisitions and piecemeal development. IfM research can help with the critical need to optimise these systems, integrating business and engineering information flows: critically important to manufactures seeking to transition to the provision of service. …more…

Service Network Configuration

Chief operating officers of high value manufactures engaged in service provision often have to work closely with a complex network of customer groups, partner delivery organisations and service suppliers all engaged in "co-creating" value in use. The heterogeneous nature of service ensures that network design is both complex and critical to the ability of any particular stakeholder to generate value. IfM and its collaborators have developed insights and tools to inform the configuration of these service networks. …more…

Service Performance Measurement

Identifying and adopting financial and non-financial measures of performance drive value creation in service operations.

Transformation to Service Operations

Many manufacturers are planning or implementing business change to provide service based on their traditional manufactured product - the service transformation. Chief operating officers and chief technical officers are aware that this requires a significant shift in culture and behaviour at both individual and organisational level but should recognise that established organisation design tools are not suitable for service operations. IfM’s approach to service organisation design addresses these issues. …more…