Cambridge Service Science, Management and Engineering Symposium
14-15 July 2007 Møller Centre, Churchill College, Cambridge

Succeeding through
Service Innovation

• Home - the white paper
• Executive summary
• Acknowledgements
• Comments on previous version

• The Symposium & discussion paper
  • Background and objectives
  • Format
  • Organising committee

• Symposium attendees
  • Guide for industrial presentations
  • Briefing notes for academic participants
  • Briefing notes for session moderators
  • Preparatory materials
• Symposium correspondents
  • Call for contributions
• Pre-meeting materials
  • Academic contributions
  • Industrial background slides
• Meeting materials
  • Programme and presentations
  • Group photos
• Related links

• Institute for Manufacturing
  • Contact for enquiries
  • Service and support engineering

Programme and presentations

The full programme is available as a pdf document.

The links below will download MS powerpoint files or / MP3 audio files.

Opening and welcome

• Professor Mike Gregory, University of Cambridge; Mr Kevin Bishop, IBM - [audio file]

Industrial section

• Introduction (Professor Duncan McFarlane, University of Cambridge) / [audio file]
• Mr Steve Street & Mr Chris Cromack, IBM / [audio file]
• Mr Greg Bolan, BAE SYSTEMS / [audio file]
• Dr Michael Lyons, BT / [audio file]
• Mr Jonathan Throssell, Rolls-Royce

Discussion - [audio file]

Approach section

• Introduction (Professor Mike Gregory, University of Cambridge) / [audio file]
• Professor Ray Fisk, University of New Orleans / [audio file]
• Dr Jim Spohrer, IBM / [audio file]

Discussion - [audio file]

Clarifying the rationale

• Introduction (Professor Andy Neely, Cranfield University) / [audio file]
• Professor Steve Vargo, University of Hawaii / [audio file]
• Professor Jos Lemmink, University of Maastricht / [audio file]

Discussion - [audio file]

Framing and positioning

• Introduction (Dr Jim Spohrer) / [audio file]
• Professor Christopher Lovelock, Yale University / [audio file]
• Professor Larry Menor, University of Western Ontario / [audio file]

Discussion - [audio file]

Day 1 Summary

Professor Mike Gregory, University of Cambridge Mr Kevin Bishop, IBM - [audio file]

Day 2 opening

Professor Mike Gregory, University of Cambridge Mr Kevin Bishop, IBM - [audio file]

Identifying the gap

• Introduction (Professor Robert Johnston, University of Warwick) / [audio file]
• Professor Scott Sampson, Brigham Young University / [audio file]
• Professor David Bowen, Thunderbird School of Global Management / [audio file]
• Mr Jonathan Throssell, Rolls-Royce

• Breakout Instructions (Professor Robert Johnston, University of Warwick) / [audio file]
• Discussion - [audio file]

Recognising the priority

• Introduction (Professor Linda Macaulay, University of Manchester) / [audio file]
• Mr Walter Ganz, Fraunhofer Institute for Industrial Engineering / [audio file]
• Professor Linda Macaulay, University of Manchester / [audio file]

• Discussion Instructions (Professor Linda Macaulay, University of Manchester; Professor Mike Gregory, University of Cambridge) / [audio file]
• Discussion - [audio file]

Day 2 summary

Professor Mike Gregory, University of Cambridge Mr Kevin Bishop, IBM - [audio file]

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© 2007 University of Cambridge Institute for Manufacturing. All rights reserved.

Last updated 28th April 2008