Cambridge Service Science, Management and Engineering Symposium
14-15 July 2007 Møller Centre, Churchill College, Cambridge

Succeeding through
Service Innovation

• Home - the white paper
• Executive summary
• Acknowledgements
• Comments on previous version

• The Symposium & discussion paper
  • Background and objectives
  • Format
  • Organising committee

• Symposium attendees
  • Guide for industrial presentations
  • Briefing notes for academic participants
  • Briefing notes for session moderators
  • Preparatory materials
• Symposium correspondents
  • Call for contributions
• Pre-meeting materials
  • Academic contributions
  • Industrial background slides
• Meeting materials
  • Programme and presentations
  • Group photos
• Related links

• Institute for Manufacturing
  • Contact for enquiries
  • Service and support engineering

Notes for participants

Here are all the preparatory materials. For specific instructions see "Guides" and "Briefing notes" for:

• Industrial presenters
• Academic participants
• Session moderators

Documents for downloading

1. Academic briefing notes
2. Two Day Symposium structure
3. Programme planning matrix
4. Sample presentation
5. Symposium questionnaire
6. Sample position statement. [Gronroos]
7. Sample position statement. [Spohrer]
8. Sample previous work.
9. Format requirements.
10. Sample position paper.

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© 2007 University of Cambridge Institute for Manufacturing. All rights reserved.

Last updated 28th April 2008