Cambridge Service Science, Management and Engineering Symposium
14-15 July 2007 Møller Centre, Churchill College, Cambridge

Succeeding through
Service Innovation

• Home - the white paper
• Executive summary
• Acknowledgements
• Comments on previous version

• The Symposium & discussion paper
  • Background and objectives
  • Format
  • Organising committee

• Symposium attendees
  • Guide for industrial presentations
  • Briefing notes for academic participants
  • Briefing notes for session moderators
  • Preparatory materials
• Symposium correspondents
  • Call for contributions
• Pre-meeting materials
  • Academic contributions
  • Industrial background slides
• Meeting materials
  • Programme and presentations
  • Group photos
• Related links

• Institute for Manufacturing
  • Contact for enquiries
  • Service and support engineering

Guide for industrial presentation preparation

Presentation requirements

The first essential role that we need you to play in the symposium is to present your view of the practical challenges that face you and your business in the area of services both now and in the future, and the most important areas that require attention from academic research. To this end we would be grateful if you could be prepared to give a short presentation lasting no more than 10 minutes with a maximum of 4-6 Powerpoint slides.

While your presentation may be organisation or industry specific, it would be helpful if you could take as holistic and forward-looking view as possible and articulate the most demanding issues and fundamental dilemmas you see. Regarding the scope of your presentation, it does not need to be restricted to your business; indeed, issues of strategic importance do not necessarily come from inside the organisation. For instance, one of the challenges facing you may be the availability of the 'T-shaped' people who are deep in one area of technology, business, social-organization change, or customer/industry (demand side knowledge), but equally broad across more than one area to facilitate the development and delivery of innovative services.

Beyond the presentation

Your participation and contribution will be appreciated far beyond the initial presentation. As outlined in the symposium brochure, there will be a panel discussion at the end of industrial session, summarising and categorising the challenging issues facing business practice. We would like you to play an equally important part in joining the discussions in this and subsequent academic sessions. In addition, in the closing session, there will be an opportunity to compare industrial and academic views of SSME, to help identify the most potentially productive future directions.

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Last updated 28th April 2008