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Cambridge Service Science, Management and Engineering Symposium
14-15 July 2007 Møller Centre, Churchill College, Cambridge

Succeeding through
Service Innovation

photo of report cover

Succeeding through Service Innovation

Developing a service perspective on economic growth and prosperity

 

Document launch date: Friday 5 October 2007

Feedback closing date: Friday 30 November 2007

The discussion paper

Please use the link to download the discussion paper and feel free to browse the website (menu at left side), which provides more information about Cambridge SSME Symposium.

The discussion paper (400k PDF)

IfM and IBM. (2007). Succeeding through Service Innovation: A Discussion Paper. Cambridge, United Kingdom: University of Cambridge Institute for Manufacturing. ISBN: 978-1-902546-59-8.

Please feel free to forward this document or a link to it to any individuals or organisations who you think might be interested, providing that the material is circulated and used in its entirety. The publication must be acknowledged as IfM and IBM copyright and the title of the document specified.

Having your say: feedback arrangements - now closed

Anyone with an interest in service innovation and its implications for education, business and policy is invited to comment on the document. We want to hear views on every aspect of the discussion paper.

We would like to acknowledge contributions towards the improvement of the document. Please indicate in the feedback form if you agree that we can quote your remarks in future versions of the document.

Please download the feedback form below and make a formal response.

The feedback form (288k MS Word.doc)

The feedback form is designed for individuals and organisations to

  1. determine the degree to which they support the document,
  2. comment on and improve this document, and
  3. contribute to the follow-on 'white paper'.

Please leave your general comments on Page 2. For more detailed comments, please answer the questions from Page 3 onwards. Please do not feel obliged to answer every question and feel free to make other comments that you consider relevant at the end of the response form.

All responses will be analysed and, based on the feedback, a white paper representing a broad set of contributions will be published. - Now published - see side menu "the white paper"

Thank you in advance for taking time to let us have your views.

 

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© 2007 University of Cambridge Institute for Manufacturing. All rights reserved.

Last updated 28th April 2008