"Service economies actually consume more goods than 'goods dominated' economies. Service dominated economies create an opportunity to reduce their material throughput. See for example 'Material Concerns' by Tim Jackson."
- Jon Cullen, University of Cambridge, UK

"One of the biggest opportunities for service innovation in the future years will be the intelligent use of data. There is an incredibly huge and constantly increasing amount of gathered digital data of almost every aspect of our business and private life. Using state-of-the-art statistical methods and modeling, this information can be transformed into better service, improved quality and reduced costs."
- Christoph Heitz, Zurich University of Applied Sciences, Switzerland