Succeeding through
Service Innovation
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Comments / feedback on the original discussion paper
We received a large number of comments, 82 of which may be accessed below either by 'name of first respondent' or by 'category'. The categories are quite broad and loose and many comments could well have been placed in more than one.
Or - download a summary of all the feedback on the discussion paper in the order in which we received it [220k Acrobat.pdf file]
Comment categories
List of respondents - alphabetic order of first author surname (links to their comment)
- Steven Alter (University of San Francisco, USA)
- Tor W. Andreassen (Norwegian School of Management)
- Julian Arkell (International Trade and Services Policy, Spain)
- Jay Bayne (Milwaukee Institute, USA)
- Rachel Berg (PRTM Management Consultants, USA)
- Leonard J. Bohmann (Michigan Tech University, USA)
- Tilo Böhmann (ISS International Business School of Service Management, Germany)
- Wolfgang Braun (META Mergers & Acquisitions)
- Jan Bröchner (Chalmers University of Technology, Sweden)
- Thomas J. Buckholtz (independent consultant (former co-CIO, USA federal government Executive Branch), Silicon Valley, California, USA)
- Javier Busquets (ESADE Business School, Spain)
- René van Buuren, Timber Haaker, Wil Janssen, Edward Faber (Telematica Institute, The Netherlands)
- Carl Chang (State University of New York at Buffalo, USA)
- Timothy Chou (Entrepreneur and author of 'End of Software', US)
- Rahul Choudaha (University of Denver, USA)
- Tan Kay Chuan (National University of Singapore)
- Joan A. Pastor Collado (Open University of Catalonia, Spain)
- Jon Cullen (University of Cambridge, UK)
- Tugrul U Daim (Portland State University, USA)
- Mark M Davis (Bentley College, USA)
- Henning Droege (ESADE Business School, Barcelona, Spain)
- Paul Ferguson (IBM Global Business Services, Australia)
- James Fitzsimmons (University of Texas at Austin, USA)
- Dianne Fodell (IBM, US)
- Louis E. Freund (San José State University, USA)
- Yoshinori Fujikawa and Carl Kay (Hitotsubashi University, Japan)
- Dwayne Gremler (Bowling Green State University, USA)
- Mark Goh (National University of Singapore)
- Michael Gorman (University of Virginia, USA)
- Tom Griffin (Nova Southeastern University, USA)
- Uzi de Haan (Technion Institute of Technology, Israel)
- Christoph Heitz (Zurich University of Applied Sciences, Switzerland)
- Pim den Hertog (Director Dialogic Innovation & Interaction, Utrecht, The Netherlands, Mark W. de Jong, Amsterdam Business School, University of Amsterdam & Director Technologisch TopInstituut Telematica, Enschede, The Netherlands, and Wietze van der Aa, Director Wageningen Business School, Wageningen University & Research Centre, The Netherlands)
- Sunderesh S. Heragu (University of Louisville, USA)
- Diem Ho (IBM University Relations, EMEA)
- Axel Hochstein (St. Gallen University, Switzerland)
- Cheng Hsu (Rensselare Polytechnic Institute, USA)
- Keith Instone (IBM, ibm.com user experience design)
- Takashi Kikuchi (Tokyo Institute of Technology)
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- Paul Kontogiorgis (IBM, USA)
- Stephen K. Kwan (San José State University, USA)
- Marshall Lee (Spatial Corporation, USA )
- Sungho Lee (Samsung Economic Research Institute, South Korea)
- Ying Tat Leung (IBM Research)
- Pei Li (Beijing University of Posts and Telecommunications)
- Kelly Lyman (IBM Research, USA)
- Paul Maglio (IBM Research)
- Freddie Moran (IBM UK)
- Philip Moscoso, Alejandro Lago, Paulo Rocha e Oliveira, and Marlene Amorim, (IESE Business School, Spain)
- Asako Murakami ( University of Tokyo)
- Ravi Nemena (Director SSME, CITRIS Program, UC Berkeley)
- Andreas Neus (IBM Global Services, Germany)
- Brand Niemann (U.S. Environmental Protection Agency)
- Craig Nygard (IBM US)
- Nirmal Pal (formerly at Pennsylvania State University, USA)
- Javier Reynoso (ITESM, Mexico)
- Rajkumar Roy (Cranfield University, UK)
- Luis Rubalcaba (University of Alcala, Spain)
- Abdelrahman Saad (Egypt-Mediasoft, Egypt)
- Vesa Salminen (Lappeenranta University of Technology, Finland)
- Syamant Sandhir (Futurescape, India)
- Carlos Sato (University of Sussex, UK)
- Gerhard Satzger (IBM / Karlsruhe Service Research Institute, Germany)
- Yuriko Sawatani (IBM Service Research, Japan)
- Corinna Schulze (IBM Governmental Programs EMEA)
- Robert D. Shelton (PRTM Management Consultants, USA)
- Meredith Singer (IBM Governmental Programs Executive)
- Metka Stare (University of Ljubljana, Slovenia)
- Rudi Studer, Christof Weinhardt , Steffen Lamparter, Benjamin Blau, (Universität Karlsruhe, Germany)
- Tadao Sumi (Shoin University, Japan)
- Richard Taylor and Chris Tofts (HP UK)
- Zaheer Travadi (IBM India)
- Susan C. Tuttle (IBM Governmental Programs)
- Lorna Uden (Staffordshire University, UK)
- Pentti Vähä (VTT Technical Research Centre of Finland)
- Ivanka Visujie (Katholieke Universiteit Leuven, Belgium)
- Richard Weeks (University Pretoria, South Africa)
- Paul Weinberg (Temple University, USA)
- Jochen Wirtz (National University of Singapore)
- JB Wood and Tom Pridham ( Service Research Innovation Initiative)
- Alan K Yamamoto (IBM USA)
- Soe-Tsyr Yuan (National Chengchi University, Taiwan)
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