Cambridge Service Science, Management and Engineering Symposium
14-15 July 2007 Møller Centre, Churchill College, Cambridge

Succeeding through
Service Innovation

• Home - the white paper
• Executive summary
• Acknowledgements
• Comments on previous version

• The Symposium & discussion paper
  • Background and objectives
  • Format
  • Organising committee

• Symposium attendees
  • Guide for industrial presentations
  • Briefing notes for academic participants
  • Briefing notes for session moderators
  • Preparatory materials
• Symposium correspondents
  • Call for contributions
• Pre-meeting materials
  • Academic contributions
  • Industrial background slides
• Meeting materials
  • Programme and presentations
  • Group photos
• Related links

• Institute for Manufacturing
  • Contact for enquiries
  • Service and support engineering

Pre-meeting materials - industrial background slides

BAE SYSTEMS background slides [3.1Mb powerpoint document]

IBM background slides [868k powerpoint document]

BT - useful information about the company and its current strategy at http://www.btplc.com/Thegroup/Companyprofile/TheBTstory/TheBTstory.htm

Presentation from SRII [328k powerpoint document]

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© 2007 University of Cambridge Institute for Manufacturing. All rights reserved.

Last updated 28th April 2008