Performance Management

One-day workshop, IfM, Cambridge
Thursday 26 November 2009

iCalendar Entry

• identify key measures of performance for your business
• design effective performance measures and a balanced measurement system
• manage performance through measurement
• course workbook

Understanding how your business is performing is essential to remain competitive, but it is extremely difficult to achieve in practice. Gone are the days when financial results were the sole measure of success. Modern managers are equally interested in knowing:

• how well do we satisfy our customers?
• how good are our internal processes?
• what must we excel at to be successful in the future?

What is needed is a 'balanced scorecard', tailor-made for your businesss - but how can you design this and thereby create a really effective measurement system? Researchers at the Institute for Manufacturing have spent more than 15 years helping companies develop and implement performance measurement systems. This work has resulted in a tried and tested process, which has been published in a workbook, 'Getting the measure of your business'.

The workshop

The workshop will introduce you to performance measurement and provide you with tools to enable you to design, implement and manage performance measures. Attending the workshop will provide you with a complete process for developing a balanced performance measurement system for your company. All participants will receive a copy of 'Getting the measure of your business' and accompanying CD.

Who should attend?

Executives responsible for managing and improving performance; typically managing directors, general managers and the functional heads responsible for engineering, human resources, operations, sales and finance.

Programme

09.00 Registration
09.30 Why measure performance? Performance measurement frameworks
10.45 Break
11.00 Designing a performance measurement system
12.00 Linking performance to strategy and customers
13.00 Lunch
14.00 Developing appropriate measures
15.00 Break
15.30 Managing through measures
16.30 Review
17.00 Close

The presenters

Dr Ken Platts is the Head of the Centre for Strategy and Performance at the Institute for Manufacturing. He joined the Cambridge staff in 1987 following 14 years in industry in production engineering, production management and consultancy. He is an active researcher in the field of manufacturing strategy and performance measurement.

John Mills worked for Shell and Philips before joining Cambridge University in 1992. His industrial experience includes the management of research and development, factories and business units. His current work involves the development of process approaches to help companies build their strategies, identify and exploit their competences and design their performance measurement systems.

Location and cost

The workshop will be held at the Institute for Manufacturing, 17 Charles Babbage Road, Cambridge. Maps will be provided with booking confirmation.

The cost will be £399.00 per person + VAT, including buffet lunch and a copy of the workbook 'Getting the measure of your business' and accompanying CD. A discount of 10% is offered to IfM Members. For details of membership please see: www.ifm.eng.cam.ac.uk/members

(Group discounts are available on request)

Enquiries and booking

To book a place at this event, download, fill in and return this form.

You will receive confirmation of receipt of your booking form by email, usually within 48 hours.  Final confirmation of your booking together with joining instructions, including maps etc, will be sent approximately one week before the start of the event, usually by email to the email address provided on your form.

For further information contact:
Jo Griffiths
Tel: +44 (0)1223 748260
Email: jg393@cam.ac.uk

Cancellations

Substitutions may be made at any time. Bookings cancelled less than 10 days prior to the event will be charged in full.

Tel: +44 (0)1223 766141
Fax: +44 (0)1223 464217
Email: ifm-events@eng.cam.ac.uk