Cambridge Academic Design Management Conference

Proceedings of the Cambridge Academic Design Management Conference (CADMC).

2013

Click here to download the Proceedings (as a .pdf file)

The proceedings contains papers presented at the 2013 Cambridge Academic Design Conference, held in Cambridge from 4 - 5 September 2013.

To view the videos:

CADMC Overview
In conversation with James Moultrie
In conversation with Natalie Nixon
In conversation with Alan Topalian
In conversation with Michael Westcott

For copies of presentations provided by authors, please click on the links below

Keynote presentation

Natalie Nixon Keynote presentation

Alan Topalian Keynote presentation and a list of resources

Design management organisation

Design management as the hub of meaning in organizations

Fernando Pinto Santos, Toni-Matti Karjalainen, Aalto University, Helsinki, Finland

Design management performance measurement

Guidelines for the proposal of a system of design management indicators in product development companies

Paulo Dziobczenski¹, Maurício Bernardes², ¹University of Caxias do Sul, Caxias do Sul, Brazil,²University of Rio Grande do Sul, Porto Alegre, Brazil

Design projects and meaning

On managing innovative design projects methodologically: the case of framing

Pieter E Vermaas, Delft University of Technology, Delft, The Netherlands

NPD

The real value of the developmental BOM in a gated NPD project

Michael Flanagan, Manchester Metropolitan University, Manchester, UK

Policy and sustainability

Eco-design principles in a business network: A case study on the work of designers in developing a large-made-to-order product

Pekka Murto¹, Oscar Person^1,2, ¹Aalto University, Helsinki, Finland,²Delft University of Technology, Delft, The Netherlands

Towards a taxonomy: classifying design innovation policies in Europe

John Chisholm¹, Martyn Evans², Leon Cruickshank³, Rachel Cooper², ¹Lancaster University, Lancaster, UK,²Lancaster Institute for the Contemporary Arts, Lancaster, UK,³ImaginationLancaster, Lancaster, UK

Service design

Evaluating services: An exploratory approach beyond Service Design

Stefano Maffei, Beatrice Villari, Francesca Foglieni, Politecnico di Milano, Design Department, Milano, Italy

Co-creation patterns: Insights from a collaborative service design tool

Krista Keränen^1,2, Bernhard Dusch^1,2, Katri Ojasalo², James Moultrie¹, ¹University of Cambridge, Cambridge, UK,²Laurea University of Applied Sciences, Espoo, Finland

A critical examination of service systems' role in implementing customer experience (CX) strategies

Philipp Klaus¹, Bo Edvardsson², ¹Prof Dr Phil Klaus & Associates Consulting, London, UK,²CTF Service Research Center, Karlstad, Sweden

Service design pattern congruency: Exploring the impact of value alignment on firm performance

Philipp Klaus¹, Andi Smart², ¹Prof Dr Phil Klaus & Associates Consulting, London, UK,²University of Exeter Business School, Exeter, UK

Strategic design

Design management implications as an Indian outsourcing consultancy shifts from commodity contracting to high-value design services

Leslie Wynn¹, Alan Topalian², ¹HCL Technology Ltd, Hertfordshire, UK,²Alto Design, London, UK

The potential and shortcomings of strategic ambiguity as management practice in design labs: An ethnographic study of MIT SENSEable City Lab

Luca Simeone, Malmö University, Malmö, Sweden

User experience

Evaluating the levels of design management in user experience-oriented companies - experiences from Finnish metals and engineering industry

Maaria Nuutinen, Maarit Heikkinen, Hannamaija Määttä, VTT Technical Research Centre of Finland, Espoo, Finland