Centre for Technology Management

Development of a Structured Approach to Assessing Technology Management Practice

R Phaal, CJP Farrukh and DR Probert

Department of Engineering, University of Cambridge, CB2 1RX, UK

Abstract

The effective application of technology is a key source of competitive advantage for modern industry. However, the integration of technology management systems into established business processes represents a continuing challenge to many firms. This paper describes the development of a practical technique for the assessment of technology management practices. Based on a process model of technology management, it provides a means whereby manufacturing companies can assess the effectiveness of the technology management activities critical to their business, and identify areas for improvement or transfer of good practice.

The development of the assessment methodology is discussed in the context of the wider research project of which it is part. Its basis in theory and literature is reviewed, together with the results of its application in a range of manufacturing companies. The main output from the project is a practical management guide (Technology Management Assessment Procedure - TMAP). The procedure comprises three levels, which span the full range of technology management activities in the firm, linking broad strategic concerns to detailed operational activities, in the format of a series of facilitated workshops.